Privacy Policy
Learn how we collect, use, protect, and process your information at SmartSync.One.
Introduction
Welcome to SmartSync.One ("SmartSync.One", "we", "our", or "us").
This Privacy Policy explains how we collect, use, protect, disclose, and process your information when you visit https://smartsync.one, use our applications, APIs, integrations, or related services (collectively, the "Service").
By accessing or using SmartSync.One, you agree to the collection and use of information in accordance with this Privacy Policy.
SmartSync.One provides secure synchronization between Dental Practice Management Systems (PMS), CRM platforms, marketing automation tools, and related business applications.
Definitions
Service
The SmartSync.One website, applications, APIs, and integration platform.
Personal Data
Information that identifies or can reasonably identify an individual.
Usage Data
Information automatically collected while using our website or platform.
Cookies
Small files stored on your device to improve website functionality and user experience.
Data Controller
SmartSync.One determines how and why personal information is processed for our website visitors.
Data Processor
For customer data synchronized through our platform, SmartSync.One acts as a data processor on behalf of our customers.
Customer
Any organization or business using SmartSync.One.
User
Any individual accessing or using the Service.
Information We Collect
We collect information necessary to provide, secure, and improve our services.
Personal Information
You may provide:
- First and Last Name
- Company Name
- Email Address
- Phone Number
- Demo Booking Information
Integration Data
Depending on your connected systems, SmartSync.One may process:
- CRM record identifiers
- Dental PMS record identifiers
- Appointment information
- Contact information
- Custom field mappings
- Synchronization logs
SmartSync.One only processes the data necessary to perform synchronization between connected systems.
Usage Data
We automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Session Duration
- Referral URLs
- Error Logs
- Feature Usage
- API Requests
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Maintain secure sessions
- Remember preferences
- Improve website performance
- Analyze traffic
- Measure marketing effectiveness
Users can manage cookie preferences through their browser settings.
How We Use Your Information
We use collected information to:
- Deliver SmartSync.One services
- Synchronize connected applications
- Authenticate users
- Manage customer accounts
- Respond to support requests
- Improve platform performance
- Monitor system reliability
- Provide product updates
- Conduct analytics
- Comply with legal obligations
Dental Practice Data
SmartSync.One is designed to synchronize business information between authorized systems.
We process customer data only according to customer instructions and applicable agreements.
Customers remain responsible for ensuring they have the legal right to process and synchronize their data.
Data Sharing
We do not sell personal information.
Information may be shared with:
- Cloud hosting providers
- Payment processors
- Customer support providers
- Email delivery services
- Analytics providers
- Security monitoring providers
- Legal authorities when required by law
All third-party providers are required to protect your information appropriately.
Data Retention
We do not retain any PHI or We retain client’s personal information only as long as necessary to:
- Provide our services
- Meet contractual obligations
- Resolve disputes
- Maintain security
- Comply with applicable laws
Synchronization logs may be retained for operational, auditing, and troubleshooting purposes.
International Data Transfers
Your information may be processed or stored in countries outside your jurisdiction. Where required, appropriate safeguards are implemented to protect transferred data.
Security
We implement industry-standard technical and organizational measures including:
- Encryption in transit
- Secure cloud infrastructure
- Access controls
- Authentication mechanisms
- Activity monitoring
- Regular security updates
While we strive to protect your information, no internet transmission or storage method can be guaranteed to be completely secure.
Your Privacy Rights
Depending on your location, you may have rights to:
- Access your information
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
To exercise these rights, please contact us.
GDPR & CCPA Compliance
Where applicable, SmartSync.One supports customer compliance with:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- California Privacy Rights Act (CPRA)
Customers remain responsible for complying with privacy laws governing the data they upload or synchronize.
Third-Party Integrations
SmartSync.One integrates with third-party platforms including Dental Practice Management Systems, CRM platforms, marketing automation software, and communication services. Your use of these integrations is also subject to the privacy policies of those providers.
Payment Information
Payments are securely processed through trusted third-party payment providers. SmartSync.One does not store complete credit card or payment card information on its servers.
Analytics & Marketing
We may use analytics and marketing tools to understand website performance and improve customer experience.
These services may use cookies and similar tracking technologies.
You may opt out of promotional emails at any time.
Children's Privacy
SmartSync.One is intended for business use and is not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes become effective immediately upon publication on this page.
We encourage users to review this page regularly.
Contact Us
If you have questions regarding this Privacy Policy, please contact us.